Authorities

Opening hours

The Civic Offices are open:
Mon to Thurs: 8.30am - 5.00pm
Friday: 8.30am - 4.30pm
except Bank Holidays 

Visiting in person

Click here for directions

Post

Email

Civic Offices
London Road
Basingstoke 
Hants
RG21 4AH

Send general enquiries to customer.service@basingstoke.gov.uk
- messages will be directed to the most appropriate person.  You can also use the online email form

Phone

Benefits - housing & council tax

(01256) 810680

Business development 

(01256) 845359

Council tax 

(01256) 358555

Customer Contact Centre

abandoned vehicles
asbestos
bonfires
car parking
dog wardens
drainage enquiries
dropped kerbs
food hygiene
licenses
noise complaints
pest control
refuse collection
roads & footpaths
street cleansing
street lighting
bus/travel tokens  

Contact Centre operating hours:
Mon to Thurs: 8.30am - 5.30pm 
Friday: 8.30am - 5.00pm

Phone:  (01256) 844844
Fax:  (01256) 845200
TextPhone:  (01256) 845400 
SMS Text Messaging:  07797 877006

Electoral registration 

(01256) 845264

Housing
waiting list enquiries
homelessness enquiries

(01256) 845393
(01256) 845250

Mayor's office 

(01256) 845591

Planning applications and appeals

(01256) 844844

Planning enforcement  

(01256) 845249

My Basingstoke is a service that has been integrated into Basingstoke and Deane Borough Council’s Website, which can offer a growing range of secure services online.  Once you are registered and logged in as a My Basingstoke user, you can browse the Basingstoke and Deane Website and use additional features, such as:

• Viewing your council tax bill online and making payments via a secure payment facility
• Requesting pest control services
• Requesting and paying for the green garden waste service
• Notifying missed bins, graffiti and more
• Viewing amenities in your area

Visit

Headquarters opening times:
8.30am - 5.15pm Monday – Thursday
8.30am - 4.45pm Friday

Maps and directions

Email

info.centres@hants.gov.uk
General enquiries form

Write

Hampshire County Council
The Castle
Winchester
Hampshire
SO23 8UJ

Phone

Emergencies and out of hours

0800 028 0888
Free helpline for calls made within Hampshire

01962 870500
Calls from within the UK

0808 100 2484
Minicom for hearing and speech impaired customers within Hampshire

01962 841841
Main switchboard

01962 841841
(recorded message)

0845 600 45 55
For Adult services in Hampshire and Portsmouth

023 80 233344
For Adult services in Southampton

Further emergency contacts

A-Z of Services

Full listing of services

Information Centres

Basingstoke information centre

Monday - Friday: 9.30am - 5.30pm
Saturday: 9.30am - 2.00pm

Farnborough information centre

Monday -Tuesday 9.30am - 7pm
Wednesday - Friday 9.30am - 5pm
Saturday 9.30am - 4pm

New Milton information centre

Monday to Friday: 8.45am - 4.30pm
Cash Office only Monday to Friday 8.45am - 3.30pm

Waterlooville information centre

Monday & Tuesday 9.30am - 5.00pm
Wednesday 9.30am - 1.00pm
Thursday 9.30am - 7.00pm
Friday 9.00am - 7.00.pm
Saturday 9.30am - 5.00pm

Winchester information centre

Monday to Friday 8.30am - 5.30pm